Background

Privacy Policy – ClutchPacks.io

Effective Date: 2025-09-24

This Privacy Policy describes how Clutchpacks.io (‘Clutchpacks’, ‘we’, ‘us’, or ‘our’) and our affiliates collect, use, disclose, and protect personal information when you interact with our services, website, and related platforms (collectively, the ‘Service’). By using the Service you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide

We collect personal information you voluntarily provide, including:

  • Contact information: name, email address, billing and mailing address, phone number.
  • Profile data: username, password, wallet address (if applicable), social media handles, other data you add to your account.
  • Communications: messages, support requests, feedback, correspondence with us.
  • Transactional data: purchase, sale, or trade history, order details, amounts, fees, product items.
  • User-generated content: images, videos, comments, reviews, metadata (e.g., timestamps, geolocation, device info).
  • Financial data: wallet addresses, payment method identifiers, royalties, fees, or other payment-related data.

b. Data From Third Parties

We may supplement personal information from:

  • Public sources (social media, public records, blockchain data).
  • Partner platforms, marketplaces, or services you use (e.g., linking your wallet, third-party login).
  • Marketing and analytics providers.
  • Affiliates or other business partners.

c. Automatic and Technical Data

When you interact with our Service, we and/or our service providers may collect:

  • Device data: device type, operating system, browser, screen resolution, unique IDs, IP address, language settings.
  • Usage data: pages visited, time spent, navigation paths, click events, referral links.
  • Cookies and similar technologies: session cookies, persistent cookies, local storage, pixel tags.
  • Location data (if you permit it) or coarse geographic location (city/region level).

2. How We Use Your Information

We use the collected information for the following purposes:

  • Provide, maintain, and improve the Service.
  • Create and manage your account, verify identity, and authenticate logins.
  • Process transactions, payments, and fulfill orders or services.
  • Communicate with you, including updates, notifications, customer support, and marketing with your consent.
  • Personalize your experience and content, and recommend products or features.
  • Conduct analytics, research, insights, and product development.
  • Enforce our Terms of Service and prevent fraud, abuse, or other harmful activity.
  • Comply with legal obligations and respond to law enforcement requests.
  • Protect our rights, safety, and property as well as those of others.
  • Create anonymized or aggregated data for internal use and sharing.

3. How We Share Your Information

We may share your personal data with:

  • Affiliates and subsidiaries for purposes consistent with this Privacy Policy.
  • Service providers that help operate our business (e.g., hosting, payments, analytics, email delivery).
  • Marketplace partners or third-party platforms to facilitate transactions or display assets.
  • Authorities or legal parties when required by law or to protect legitimate interests.
  • Business acquirers during mergers or reorganizations, in which case personal data may be transferred.
  • Other users or the public for content you post (e.g., username, public profile, comments) that is visible to others.

We do not sell your personal data for marketing purposes without your explicit consent.

4. Your Choices & Rights

  • Access, update, or delete: View, correct, or request deletion of your personal data via account settings or by contacting us.
  • Opt out of marketing: Unsubscribe via the link in marketing emails or contact us.
  • Cookie preferences: Most browsers allow you to reject or disable cookies, though some Service features may not function correctly.
  • Do Not Track: We currently do not respond to browser DNT signals.
  • Refusing to provide data: If you refuse required information, we may be unable to provide or maintain your account.
  • Third-party connections: If you linked a third-party account, you can revoke that access; existing collected data may remain.

5. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure. You are responsible for keeping your credentials confidential and using secure devices.

6. International Transfers

Your data may be stored and processed outside your country, including in jurisdictions with different privacy laws. We take steps to ensure appropriate protections, such as standard contractual clauses or other legal mechanisms.

7. Children and Age Limits

The Service is not intended for children under 18 years old. We do not knowingly collect personal data from minors without parental consent. If we become aware of such data, we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are material, we will notify you via email or an in-Service notice. The updated policy will have a new effective date. Continued use of the Service after changes constitutes acceptance.

9. Contact Us

If you have questions or requests about this Privacy Policy, contact us at contact@clutchpacks.io.